About this position

Reporting to the Electrical/Optical department coordinator, the technician is responsible for Machinex customer support in North America. To do so, his main mandates will be to:

• Be the privileged contact of the customers for all aspects of service for sorting facilities.
• Represent, serve, and defend the customer’s interests within the company while respecting Machinex’s expectations.
• Perform maintenance and repair tasks at our customer’s site.

MAIN ROLES AND RESPONSIBILITIES

• Receive and respond appropriately to all spare parts and service requests, complaints, troubleshooting from the assigned customers. The candidate will take complete responsibility of the calls and ensure that the customer receives complete satisfaction;
•  Evaluate the work to be carried out (parts requirements, tools, labor, etc.) according to the customer’s requests; plan and perform service jobs;
• Implement the installation, commissioning and operation of the electrical/optical equipment;
• Repair automated equipment (PLC) and operators interface (HMI) of different manufacturer (Omron, Schneider, Allen-Bradley and Siemens);
• Perform preventive maintenance, emergency repair and troubleshooting on our customers systems;
• Follow up on customer satisfaction;
• Produce documentation (quotes, orders, RMA, service reports, etc) in an ERP.

Required Profile

• Training in technical electrical (Professional, Technical College or engineering studies);
• 3-5 years of experience in the domain of automation and control;
• Have mechanical skills;
• Technical drawing reading skills;
• Be proactive, autonomous, customer service oriented and at ease in analyzing problems and finding solutions;
• Availability for frequent travel to our customer’s facility within North America (possibility Overseas).