To ensure rigorous tracking, Machinex assigns an agent to each of its customers to manage all parts, Service & Repair requests. You then have a point of contact to ensure strict follow-up from the beginning to the end.
Machinex holds an inventory of standard parts for quick repair at several service points throughout North America and the United Kingdom to ensure timely delivery. In addition, a project manager is dedicated solely to the production of parts in an emergency to provide unparalleled speed for our customers.
Machinex once again demonstrates its flexibility by adapting to each client’s specific needs.
An engineering team is also assigned to provide customer service and assistance should problems or questions arise. Whether to draw parts or to improve a design to your specific needs, the team’s role is to determine that you can continue your operations within optimum lead times.
With service points throughout North America and the UK, we ensure timely delivery of standard parts and quick repairs. Our emergency transport options guarantee parts and service within 24 hours if needed.
Our engineering team is on hand to provide customized solutions, from drawing parts to improving designs based on your specific requirements. We adapt to meet each client’s unique needs, ensuring optimal lead times and uninterrupted operations.
24/7 Repairs and Maintenance
Machinex provides round-the-clock service to ensure your operations run smoothly. Our dedicated team is always ready to handle any repair and maintenance needs, offering 24/7 support for all our customers. Whether you need urgent repairs or regular maintenance, our specialized technicians are equipped to manage all types of machinery, including balers and optical sorters.