Parts and Service

A Comprehensive After-Sales Service Team at Your Disposal

At Machinex, our dedicated After-Sales Service department is here to provide unparalleled support and expertise for all your recycling equipment service needs. Each customer is assigned a dedicated agent to manage all parts, service, and repair requests, including baler repairs, conveyor repairs, and shredder repairs. This ensures seamless communication and rigorous follow-up from start to finish.

Our team also includes troubleshooting experts to resolve technical challenges efficiently and project managers specializing in upgrading existing installations. Whether you need baler parts, conveyor parts, or support for other recycling equipment, Machinex is committed to maximizing the performance and longevity of your systems.

Services - Systèmes de tri - Pièces et service

Service & Support

Our team also includes troubleshooting experts to resolve technical challenges efficiently and project managers specializing in upgrading existing installations. Whether you need baler parts, conveyor parts, or support for other recycling equipment, Machinex is committed to maximizing the performance and longevity of your systems.

North America – Ontario & British Colombia

1 819 362-3281

Europe & International

1 877 362-3281

Parts

With service points across North America and the UK, Machinex ensures timely delivery of standard parts and quick repairs, including emergency transport options for parts and service within 24 hours.

Machinex once again demonstrates its flexibility by adapting to each client’s specific needs.

An engineering team is also assigned to provide customer service and assistance should problems or questions arise. Whether to draw parts or to improve a design to your specific needs, the team’s role is to determine that you can continue your operations within optimum lead times.

Services - Systèmes de tri - Pièces et service (pièces)

Rapid Response and Emergency Repairs

Our round-the-clock service team is always ready to handle urgent repairs and regular maintenance, offering 24/7 support for all customers. From balers to optical sorters, our specialized technicians are equipped to keep your operations running smoothly.

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Strategically Located Service Technicians

Machinex ensures rapid and reliable support through its network of service technicians strategically located across North America. Need a local technician? Don’t worry, we’re on the move! From on-site recycling equipment repairs to technical support for balers, conveyors, and shredders, our team is ready to respond quickly and keep your operations running smoothly.

Trusted by Industry Leaders

We replaced two steel conveyor belts at Kingston’s material recovery facility with Machinex’s assistance, and we couldn’t be more satisfied. The need for replacement was identified during a preventive maintenance inspection, where the technician provided clear explanations, addressed our concerns, and completed minor repairs on the spot.

Machinex’s team demonstrated exceptional professionalism and efficiency, completing a four-day project in just three days by working extended hours over the weekend. Their organization, focus, and dedication ensured minimal downtime for our facility.

Even after the replacement was complete, they quickly addressed an unexpected hydraulic issue with our baler auto-tier, resolving it the same day.

We value Machinex’s responsiveness and professionalism and look forward to continuing this excellent partnership. Thank you for your outstanding service!