Lieu716 Gallimore Dairy Road, Suite 103, High Point, NC
Do you wish to participate in large-scale projects within a dynamic company that is focused on high technologies and committed to the environment? Machinex has a position for you!
Choosing Machinex means choosing to be part of a big family that values personal development.
In brief
Software
Epicor
Software
Office
Written languages
EN | Advanced
Spoken languages
EN | Advanced
Advantages
Health insurance
Life insurance
Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Health savings account
Paid time off
Referral program
Retirement plan
About this position
Serve as the main point of contact for all spare parts and after-sales service inquiries from assigned customers.
Support customers through to the complete and satisfactory resolution of their requests.
Efficiently prepare and process quotations and orders within established deadlines, while ensuring a high level of quality.
Assess technical requirements based on customer requests (required parts, labor, specialized tools, etc.), then plan and closely follow up on service interventions.
Actively collaborate with internal teams and suppliers to provide effective, sustainable solutions tailored to each situation.
Required Profile
Have education in a field related to mechanics or relevant experience in parts, sales, or technical customer service;
Be comfortable using the Microsoft Office suite and ERP-type data processing software;
Have functional proficiency in English to ensure high-quality customer service in both languages;
Demonstrate strong interpersonal skills with a clear focus on customer service and follow-up;
Be structured, well-organized, and quality-oriented;
Be proactive, autonomous, resourceful, and able to analyze problems and find effective solutions.
