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Customer Service
North America
Europe and international
Distribution Center and Logistics Parts Support
Machinex maintains an inventory of standard parts strategically located at multiple service points throughout North America and the United Kingdom, ensuring swift access for timely repairs. Committed to prompt service, we have dedicated project managers exclusively focused on expediting part production during emergencies, providing unmatched speed for our customers.
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At Machinex, we understand the value of time in the logistics industry, where every moment counts. That is why we proudly offer the availability of crucial parts within a rapid 24-hour timeframe. Our commitment to minimizing downtime and maximizing efficiency drives us to ensure that essential parts are ready for dispatch at a moment’s notice.
Our commitment to flexibility shines through as we tailor our services to meet the unique needs of each client. Machinex is dedicated to accommodating your specific requirements.
For additional support, our engineering team is at your service to address any issues or questions that may arise.
Trust Machinex to be your responsive partner, delivering time-sensitive parts and support to keep your logistics business running smoothly.
Customized Training for Your Distribution Center and Logistics Team
Ensuring the seamless operation of your distribution center is a must. Machinex is pleased to provide tailored training programs for your logistics staff, starting from the equipment commissioning phase. Our training sessions can be conducted either at the Machinex head office or directly at your distribution center.
![services_tri_formation_intro Services - Systèmes de tri - Formation (intro)](https://www.machinexrecycling.com/wp-content/uploads/2022/12/services_tri_formation_intro.jpg)
Our skilled technicians meticulously review the operating manuals, maintenance records for each piece of equipment, and the operation and use of various electrical control tools. Furthermore, they dedicate time to assist your team in optimizing their operations.
This comprehensive training approach guarantees a continuous flow of operations, minimizes downtime, and enhances your overall production control.
Machinex is committed to ongoing support, offering additional training sessions as frequently as needed long after the system is delivered.
Recognizing that these equipment systems may be new to your team, feel free to request additional training sessions. A well-executed training program empowers your employees to operate autonomously.
On request
On-Demand Service for Your Distribution Center and Logistics Needs
Our on-demand service ensures that you can access expert assistance whenever you need it, minimizing disruptions and optimizing the performance of your equipment. Whether you require immediate troubleshooting, repairs, or general maintenance, Machinex is ready to respond promptly to keep your operations running smoothly.
Scheduled maintenance
Scheduled Preventive Maintenance for Your Distribution Center and Logistics Operations
Ensure the uninterrupted flow of your distribution center and logistics activities with Machinex’s scheduled preventive maintenance services. Our skilled technicians will visit your facility to conduct thorough inspections of your equipment, providing you with a detailed inspection report that outlines any required actions.